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September 1, 2017

What is big data and Hadoop

While the term ‘big data’ is used a lot by small and large organizations alike, it doesn’t always mean that they’ve got a firm grasp on the concept of the technology and its benefits. As such, the ideal starting point of this post is to discuss the concept in a little more detail, ensuring that we have common understanding of the subject matter before we delve any further into the detail.

To quote SAS (source), “Big data is a popular term used to describe the exponential growth and availability of data, both structured and unstructured. And big data may be as important to business – and society – as the Internet has become. Why? More data may lead to more accurate [...]

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August 30, 2017

Using sets & time-lapse in Tableau

The below data set shows the sales for each country that my company trades in.  Now let’s say I am particularly interested in two groupings of countries – those that are new markets in which we trade and those that are known to be struggling.

I want to keep all the data available on the chart, but want to highlight those groups of countries.

To accomplish this, we need to highlight the countries we’re interested in and click ‘create set’

We can name the set – in this case ‘New Markets’

We then need to drag the set from the left hand pane into the ‘color’ filter in Tableau. As you can see below – those countries now stand out with a [...]

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August 29, 2017

Tableau: Dynamic Reference Lines

Sometimes it’s useful to compare actual values against a dynamic reference value. For example, I may want to see the months in which the company spent more than £650,000. To do this, we first need to create a parameter:

Right click in the data pane and select ‘create parameter’

In the resulting dialogue box, you’ll want the parameter name to be ‘value’ and the data type should be integer.

The parameter will show in the left hand menu. Click ‘show parameter control’

This will then show in the right hand pane of Tableau

Now that we’ve added a parameter, right click on the axis and select ‘add [...]

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July 16, 2017

Achieve Customer Success with NCRM

The Netshock blog has been quiet for a few months and you may be wondering why. Well, we’ve been working hard to roll-out the Beta version of our brand new CRM.

We really saw a gap in the market – things that weren’t currently available, specifically for small businesses. If you look at the contenders in today’s market, you’ll find that there is so much functionality & it’s completely overkill for a small business. But guess what, you’re still going to be paying for all the features, even if you don’t use them.

So we set about creating NCRM (Netshock CRM) and built in the below features:

Rich dashboard for quick [...]
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